The Future of Customer Experience – 3 Examples Of Virtual Assistants, Biometrics and Siri-Style Services


TechCrunch

The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual.

Humans are just so inefficient. But they can be improved, too, through interfaces that provide them more automated capabilities.

Salefsorce.com is on the edge of this trend. It continues to acquire companies that automates an agent’s tasks to become more efficient and customers to experience a less odious way of getting their issues answered. This week it acquiredGoInstant, which makes it easier for anyone in a customer experience role to share a Web page. It requires no plug-in. It’s simply a URL that connects the agent and the customer .

Other examples include Zendesk, which now provides customers with a new Facebook private messaging capability. And Twilio now says developers can create apps that send SMS messages to people in 150 countries. That also provides…

View original post 322 more words

Advertisements

Level Reply

Please log in using one of these methods to post your comment:

ឡូហ្កូ WordPress.com

អ្នក​កំពុង​បញ្ចេញ​មតិ​ដោយ​ប្រើ​គណនី WordPress.com របស់​អ្នក​។ Log Out / ផ្លាស់ប្តូរ )

រូប Twitter

អ្នក​កំពុង​បញ្ចេញ​មតិ​ដោយ​ប្រើ​គណនី Twitter របស់​អ្នក​។ Log Out / ផ្លាស់ប្តូរ )

រូបថត Facebook

អ្នក​កំពុង​បញ្ចេញ​មតិ​ដោយ​ប្រើ​គណនី Facebook របស់​អ្នក​។ Log Out / ផ្លាស់ប្តូរ )

Google+ photo

អ្នក​កំពុង​បញ្ចេញ​មតិ​ដោយ​ប្រើ​គណនី Google+ របស់​អ្នក​។ Log Out / ផ្លាស់ប្តូរ )

កំពុង​ភ្ជាប់​ទៅ​កាន់ %s